Operations Manager

Lead Operations. Drive Performance. Deliver Excellence.

J&J Transport Zambia Ltd is seeking experienced and results-driven Operations Managers to lead and optimize our transport and logistics operations across the SADC region.

This strategic leadership role is responsible for managing a large fleet of heavy-duty vehicles, leading multidisciplinary teams, strengthening customer relationships, and ensuring operational excellence, compliance, and profitability.

The successful candidate will be a proactive leader with extensive cross-border transport experience, strong commercial acumen, and a proven ability to drive business growth through efficient fleet management and exceptional service delivery.

Key Responsibilities

• Lead and manage all fleet and operational activities to ensure safe, efficient, and cost-effective service delivery.
• Drive customer retention and business growth through strong stakeholder engagement and service excellence.
• Oversee cross-border operations and coordinate with regional representatives across the SADC region.
• Ensure compliance with statutory, customs, insurance, licensing, and company requirements.
• Manage operational performance, reporting, risk management, and continuous improvement initiatives.
• Collaborate with Finance, HR, Legal, and Documentation departments to support seamless operations.
• Develop, mentor, and lead high-performing teams while promoting accountability and operational excellence.
• Identify opportunities to improve systems, processes, turnaround times, and overall business performance.

Requirements

• Degree or Diploma in Logistics, Transport Management, Supply Chain, or a related field.
• Minimum 10 years’ senior management experience within transport and logistics.
• Strong knowledge of cross-border transportation and customs procedures within the SADC region.
• Proven experience managing large fleets and leading operational teams.
• Sound commercial, analytical, and problem-solving skills.
• Advanced proficiency in Microsoft Office applications.
• Strong leadership, communication, and stakeholder management capabilities.
• Professional Membership: Valid practicing certificate and membership with relevant bodies (ZCILT)

Key Competencies

• Strategic leadership and decision-making
• Results orientation and accountability
• Strong planning and organizational skills
• Emotional intelligence and people management
• Commercial awareness and business acumen
• Continuous improvement mindset
• High ethical and professional standards