Property Manger

About Talent House Ltd: 

We are a leading recruitment and HR consulting firm that operates as a link between people and companies in achieving a shared purpose. We offer creative, effective and flexible solutions that not only help individuals discover their career paths but provide organizations with talent they can recruit, develop and retain. 

About the Company and Role:

Thrive Residential is a property development and management company focused on delivering high-quality furnished accommodation for professionals and corporate clients. The company combines well-designed properties with reliable and responsive service to create comfortable homes for people working in Zambia.

Thrive Residential is seeking an experienced, hands-on and highly organised Property Manager. The Property Manager will take over The Courtyards from the project team and run it as a business. The Courtyards is a 42-unit furnished rental development serving mining professionals and corporate clients who expect a high standard and are paying for it. The Property Manager will own the property: its presentation, its service, its on-site teams, and its relationships with every tenant. This is the role at which problems stop. Success is a property that is fully let, immaculate every day of the year, and where tenants renew because there is no reason to leave.

Key Responsibilities

1. Client & Tenant Experience

• Act as the single point of contact for all tenants and corporate clients.
• Run move-ins, inductions, inventories and move-outs to the Thrive standard.
• Resolve issues quickly and close the loop — no tenant should have to ask twice.
• Check in proactively and anticipate problems before they are reported.

2. Site Presentation & Standards

• Maintain grounds, common areas, vacant units and staff presentation to a standard that sells the property on sight.
• Set and enforce daily and weekly standards for housekeeping, laundry, gardens and security.
• Walk the site daily. Nothing broken, dirty or unfinished goes unnoticed.

3. Team Leadership

• Lead the on-site team: assistant property manager, security, gardens, maintenance, housekeeping and stores.
• Set rosters and expectations; train, supervise and hold people accountable.
• Build a disciplined, presentable and service-minded team.

4. Maintenance & Utilities

• Run a maintenance log: triage, assign, follow up and close out every fault.
• Manage utilities (power, water, hot water, internet, gas) and external service providers.
• Drive snag resolution, preventive maintenance and fast unit turnarounds.

5. Commercial

• Push leasing locally: build relationships with mine and contractor decision-makers, agents and corporate accounts.
• Conduct viewings and represent Thrive credibly to senior client contacts.
• Support renewals and rent collection; escalate pricing and contract terms to the CEO.
• Report market intelligence — competitor supply, pricing and demand — back to the CEO.

6. Administration & Reporting

• Maintain the unit register, tenant files, inventories and supplier trackers.
• Originate and verify billing, procurement and payment requests; the Lusaka team executes.
• Submit a monthly report to the CEO covering occupancy, arrears, maintenance, team and open issues.

Requirements

• Degree or diploma in property management, hospitality, business administration or a related field.
• Minimum 5 years running a property, hotel, lodge, guesthouse or serviced facility, with direct responsibility for both staff and demanding clients.
• Proven track record supervising site teams and holding them to a standard.
• Confident, professional communicator with corporate and expatriate clients.
• Competent with Microsoft 365 and digital systems (e.g. Airtable, WhatsApp Business).
• Valid driver’s licence.