O’Sense Inside Sales / Customer Success Officer

Job Overview

The Inside Sales / Customer Success Officer will support the O’Sense commercial team by generating and qualifying leads, managing WhatsApp, social media and telephone engagement, booking product demonstrations, maintaining the sales pipeline and ensuring new customers are successfully activated and supported.

Key Responsibilities

• Build and maintain targeted prospect lists for O’Sense and research businesses to identify decision-makers.
• Conduct outbound calls, WhatsApp and social media messages, responding promptly to inbound leads.
• Book qualified prospects for O’Sense demonstrations and reduce no-shows.
• Guide new customers through initial setup and coordinate with technical support.
• Maintain regular contact with new and priority customers, capturing feedback and addressing issues.
• Identify cross-sell and upsell opportunities for additional O’Sense applications.

Requirements

• Strong communication and interpersonal skills, particularly over digital channels like WhatsApp and phone.
• Organised and detail-oriented approach to lead generation and CRM maintenance.
• Ability to work under pressure and achieve targets.
• Basic understanding of business software or SaaS products.